The funeral account is posted out generally within 10 days of the person’s death. It is sent to the person who authorised the funeral or to the solicitor handling the estate. The original certified death certificate is included with the account.

The funeral account is due for full payment six weeks from the date of death. The funeral account is made up of our fees, the casket, and any other charges that we have paid out on your behalf.

Although an account service fee is included, it is waived if the account is paid in full on or before the due date.

It is our expectation that the funeral account will be paid on time. If payment is a problem, please let us know as soon as possible so that we can suggest ways to help.

If required, extended credit may sometimes be arranged. However, you need to discuss this option with the funeral director while arranging the funeral as you need to fill in credit application forms prior to the funeral service.

An estimate of the cost of the funeral will be left with you after you have made the funeral arrangements with the funeral director.

We accept payment by cash, cheque, direct credit, Eftpos or credit card.

Financial Assistance

The two most common grants available to families are the Work and Income funeral grant and the Accident Compensation Corporation (ACC) funeral grant.

Work and Income Funeral grants provide some assistance and help towards the payment of the funeral. We have the Work and income Funeral Grant forms available for you and will assist you in the completion of this form. One completed the grant may be approved within 2 weeks. 

If the person has died as the result of an accident we will provide you with the Accident Compensation Corporation funeral grant form. We will assist you with filling in this form and will arrange for it to be lodged with ACC on your behalf.

For more information about financial assistance please view the following:

• ACC
• Work and Income

Compassionate Airfares

Some airlines operating in New Zealand offer compassionate airfares to immediate family members travelling to a funeral. You should check with the airline you are travelling on whether the ticket you are travelling on is able to be discounted in this way.

If a discount is possible, we will provide you with the form that needs to be completed and returned to the airline, along with a supporting letter from our company.

To write our supporting letter we need the following:

• the full name of the person on the ticket
• the traveller’s relationship to the person who has died.
• the ticket reference number