Our Aim and Values

We aim to be Wellington, Hutt Valley and Kāpiti regions leading Funeral Home of choice, known for consistently delivering the highest quality of care in Funeral Service.

Company/Core Values

  • Our customers are the reason for our existence.
  • We value the client’s trust and we respect their choices.
  • We hold ourselves and conduct our business, to the highest standards of fairness, honesty, and integrity. We are individually accountable and collectively responsible.
  • We value our reputation, our appearance, our facilities, our training and qualifications.
  • We are committed to exceeding our customers' expectations in every interaction.

Guiding Principles

  • We have a passion and a responsibility for enhancing and protecting our company brands.
  • We believe in a collaborative management approach, employing a mutually respectful business philosophy.
  • We will seize every opportunity to innovate and lead the industry.
  • We are committed to our people because we know that a diverse team of well trained individuals working together, is the key to our continued success.

Personal Values

  • We are welcoming, polite, genuine, considerate, and caring.
  • We are committed, punctual, observant, accurate, knowledgeable, well spoken and well groomed.
  • We are helpful and not unhelpful.
  • We are understanding and not indifferent.
  • We are tidy and not untidy.
  • We are honest and not dishonest.
  • We are problem solvers not problem makers.

Harbour City Funeral Homes

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Funeral Directors Association of New Zealand