COVID-19


Update:

As we have now re-entered level 2 of the Covid-19 alert level.  This means that for this time and possibly longer, funeral services or tangi will able to take place with some restrictions.

The current Ministry of Health Directives say that we can have funerals as long as no more than 100 people gather for the service. Physical Distancing is required when you attend a funeral service, so the size of the venue may dictate the actual number of people that can attend. If you feel comfortable in wearing a mask we would encourage you to do so.

Burial/Cremation:

Burials and cremations will still be taking place however there is a restriction from the Ministry of Health that says that up to 100 people can be present.  Burials can take place but again up to 100 people may attend the burial + the funeral director and minister or celebrant. Cremations can take place at crematoriums however again there are restrictions on how each crematorium will operate at this time, this will depend on the size of the crematorium. In the case of all funerals we can stream this service to family and friends that cannot be at the service due to the restrictions on numbers via secure link on the internet.


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OUR PROCESS (updated):

At Harbour City Funeral Home we take the health and wellbeing of our staff and client families very seriously.  With the current unprecedented measures taking place to reduce the spread of Covid-19 (Coronavirus), below are the measures we are implementing to support our staff and community.


First Call:

When someone dies and you make that first call to us, in addition to our usual questions we will ask for confirmation that anybody present has had the opportunity to say their goodbyes as we will require the room/facility to be vacated when we transfer your loved one into our care.  This is for the safety of our staff.

Transfer:

Our staff will don PPE (gloves and facemask) when they arrive.  Please be prepared for this as although you may be clear of the room/facility you may still be on site and see us bringing the person who has died into our care.  If you are present, our staff will also maintain physical distance from you.  Additionally, a facemask may be placed on the deceased.  This is because air can be exhaled as we transfer onto our stretcher.  Again, these measures are for the safety of all involved.

Funeral Arrangement:

We can conduct funeral arrangements by meeting with a family representative at our office observing physical distancing protocols or we can do a funeral arrangement remotely using technology (phone, email, facetime, Skype etc).  We will work with you to make this time as easy as possible given the difficult restrictions the Ministry of Health have placed on the Funeral profession.

Viewing:

There are no restrictions on viewing the person who has died, however we would respectfully request that you follow physical distancing while in the funeral home. Alternatively we are able to take the person who died to a residential home, marae, church or other such community place. 

Please make contact with your funeral director to make an appointment time for the viewing to occur. Please do not turn up unannounced we do need people to make appointments for viewings.

Funeral:

Funerals of up to 100 people can now occur.  At Harbour City Funeral Home we have all technology available to ensure that services can be seen by friends and family who are precluded from attending due to distance or other circumstances.

 

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Questions:

We are committed to providing our families with great service in the weeks and months ahead but please understand that there may be some changes to our usual practices as the situation changes. If you have any questions or would like to discuss how the situation might affect your specific funeral, please contact our office so we can assist further.

Please take care and look out for each other so we can minimise the risks to you and your family.

If you or your family have immediate concerns relating to Covid-19, please call the dedicated Covid-19 Healthline on 0800 358 5453 or visit the Ministry website here.

You may make contact with our office at anytime if you have questions about any aspect of services.

Thank you,

Harbour City Funeral Homes